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LEAK & METER REPAIR/ RELOCATION/ CHANGE METER

  • ABOUT THE SERVICE:

    • Service for Leak Repair, Meter Repair/Change, & Relocation is subject to applicable fees once found to be requesting concessionaire’s fault. If such is found to be outside the concessionaire’s control, the water district shall render the service for free.

  • Office/Division:

    • Commercial Division

  • Classification:

    • Complex

  • Type of Transaction:

    • G2C

  • Who may avail:

    • All concessionaires of the water district.

  • CHECKLIST OF REQUIREMENTS

    • 1. Service Request (1 original)
    WHERE TO SECURE
    • Customer Service Assistant

HOW TO AVAIL THE SERVICE

  • CLIENT:

    • 1. Proceed to Customer Service (PACD) & Request for necessary service.
    1.1 None

  • AGENCY ACTION:

    • 1. Prepare service request form & forward schedule of inspection to Maintenance Division .
    1.1 Inspect location & estimate required materials & service fee if there is any.

  • FEES TO BE PAID:

    • 1. None
    • 1.1 None

  • PROCESSING TIME:

    • 1. 15 mins.
    • 1.1 4 hrs.

  • PERSON RESPONSIBLE:

    • 1. Customer Service Assistant - Administration Office
    • 1.1 Inspector - Production & Maintenance Office

  • CLIENT:

    • 2. Received copy of the inspection report and pay the required charges to the Cashier if there is any.
    • 2.1 None
    • 2.2 None

  • AGENCY ACTION:

    • 2. Provide copy of the inspection report and schedule of payment, if any.
    • 2.1 Accept payment, issue official receipt & forward docs. To commercial dept. for preparation of RIS.
    • 2.2 Service/ Maintenance

  • FEES TO BE PAID:

    • 2. None
    • 2.1 Total Amount Due in the Bill/SOA
    • 2.2 None
    • TOTAL:
    Total cost of materials* & PHP 100.00 service fee, if applicable

  • PROCESSING TIME:

    • 2. 3 mins.
    • 2.1 5 mins.
    • 2.2 2 days
    • Total Duration:
    2 days, 4 hrs & 23 mins.

  • PERSON RESPONSIBLE:

    • 2. Customer Service Assistant - Administration Office
    • 2.1 Cashier - Administration Office
    • 2.2 Maintenance /Plumber - Production & Maintenance Office