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REQUEST FOR RECONNECTION
ABOUT THE SERVICE:
• This is the request for reconnection of disconnected concessionaire’s account due to non-payment of water bills or voluntary disconnection in the past.
Office/Division:
• Commercial Division
Classification:
• Simple
Type of Transaction:
Type of Transaction: • G2C
Who may avail:
• All concessionaires with disconnected service
CHECKLIST OF REQUIREMENTS
• 1. Water Bill (1 original)
• 2. Statement of Other Charges,if applicable (1 original)WHERE TO SECURE
• Billing Department/Customer Service Assistant
HOW TO AVAIL THE SERVICE
CLIENT:
• Request for Service Reconnection at Counter 1.
AGENCY ACTION:
• Accept request and prepare Statement of Accounts & Action Report.
FEES TO BE PAID:
• None
PROCESSING TIME:
• 5 mins.
PERSON RESPONSIBLE:
• Customer Service Assistant - Administration Office
CLIENT:
• 2. Sign Service request form and pay fees & other charges to Cashier.
• 2.1 None
• 2.2 NoneAGENCY ACTION:
• 2. Accept payment & issue official receipt.
• 2.1 Prepare Maintenance Order
• 2.2 Installation of ServiceFEES TO BE PAID:
• 2. Amount due in the Bill/SOA* plus
- PHP 100.00 – Padlock (w/in 6 mos.)
- PHP 200.00 – Pulled-Out Meter (beyond 6 mos) + cost of sc materials**
• 2.1 None
• 2.2 None
• TOTAL:
Amount due in the Bill/SOA* plus
- PHP 100.00 – Padlock (w/in 6 mos.)
- PHP 200.00 – Pulled-Out Meter (beyond 6 mos) + cost of sc materials**PROCESSING TIME:
• 2. 3 mins.
• 2.1 5 mins.
• 2.2 4 hrs.PERSON RESPONSIBLE:
• 2. Cashier - Administration Office
• 2.1 Customer Service Assistant - Administration Office
• 2.2 Maintenance /Plumber - Production & Maintenance Office