MENU

CHECK READING/ CHANGE NAME/ BILL ADJUSTMENT

  • ABOUT THE SERVICE:

    • Request for check reading & bill adjustment should be done w/in five (5) days upon receipt of billing notice. Gen. M. Natividad Water District reserves the right to disapprove requests done after the period specified.

  • Office/Division:

    • Billing Division

  • Classification:

    • Complex

  • Type of Transaction:

    • G2C

  • Who may avail:

    • All active concessionaires of the water district

  • CHECKLIST OF REQUIREMENTS

    • 1. Billing Notice (1 original)
    WHERE TO SECURE
    • Billing Department/Customer Service Assistant

HOW TO AVAIL THE SERVICE

  • CLIENT:

    • 1. Proceed to Customer Service (PACD) & request for necessary service.
    • 1.1 None
    • 1.2 None

  • AGENCY ACTION:

    • 1. Prepare service request and inform client after investigation.
    • 1.1 Investigate reading/submit action report/recommendation.
    • 1.2 Process Bill adjustment & inform client for payment of necessary charges

  • FEES TO BE PAID:

    • 1. None
    • 1.1 None
    • 1.2 None

  • PROCESSING TIME:

    • 1. 5 mins.
    • 1.1 4 hrs.
    • 1.2 10 mins.

  • PERSON RESPONSIBLE:

    • 1. Customer Service Assistant - Administration Office
    • 1.1 . Inspector - Production & Maintenance Office
    • 1.2 Customer Service Assistant - Administration Office

  • CLIENT:

    • 2. Pay for the adjustment to the Cashier, if there is any.
    • 2.1 None

  • AGENCY ACTION:

    • 2. Accept payment & issue official receipt.
    • 2.1 Encode Adjustment.

  • FEES TO BE PAID:

    • 2. Total Amount Due*
    • 2.1 None
    • TOTAL:
    Total Amount Due*

  • PROCESSING TIME:

    • 2. 5 mins.
    • 2.1 15 mins.
    • Total Duration:
    4 hrs. and 35 mins.

  • PERSON RESPONSIBLE:

    • 2. Cashier - Administration Office
    • 2.1 Accounting Processor - Administration Office