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Feedback Mechanism

  • How to send a feedback

    • Answer the client feedback form and drop it at the designated drop box in front of the Public Assistance and Complaints Desk (PACD)
    • Contact info: 0908-444-6790 or gnwd @ymail.com

  • How feedback is processed

    • Every Friday, the Customer Service Assistant opens the drop box and compiles and records all feedback submitted.
    • Feedback requiring answers are forwarded to the General Manager's office and they are required to answer within three (3) days of the receipt of the feedback.
    • The answer of the office is then relayed to the citizen.
    • For inquiries and follow-ups, clients may contact the following contact number: 0908-444-6790.

  • How to file a complaint

    • Answer the client complaint form and drop it at the designated drop box in front of the Public Assistance and Complaints Desk (PACD)
    • Complaints can also be filed via cellphone. Make sure to provide the following information:
    - Name of person being complained
    - Incident
    - Evidence
    • For inquiries and follow-ups, clients may contact the following cellphone number: 0908-444-6790.

  • How complaints are processed

    • The Customer Service Assistant opens the complaints drop box on a daily basis and evaluates each complaint.
    • Upon evaluation, the Customer Service Assistant shall start the investigation and forward the complaint to the office of the General Manager for their explanation.
    • The Customer Service Assistant will create a report after the investigation and shall submit it to the General Manager for appropriate action.
    • The Customer Service Assistant will give the feedback to the client.
    • For inquiries and follow-ups, clients may contact the following cellphone number: 0908-444-6790.

  • Contact information of CCB, PCC, ARTA

    • ARTA:
    - complaints @arta.gov.ph
    1-ARTA (2782)
    • PCC:
    - 8888
    • CBB:
    - 0908-881-6565 (SMS)